FAQ

 

What currency are the prices?

All prices on the Black & White Studios store are in NZD (New Zealand Dollars.) Through Stripe and Paypal, you will be charged in your local currency, but please be aware that the prices on the store may not match the price in your local currency.

 

What is your shipping policy?

All products are shipped via NZ Post from Wellington, New Zealand. A flat shipping fee is charged for each order, regardless of size and weight. You have the choice of shipping options when you complete your order, to determine how much you would like to pay, whether you would like it couriered, and how quickly it will arrive.

DOMESTIC

NZ Post ships all around New Zealand. You have the option of ParcelPost Tracked or Courier & Signature.

INTERNATIONAL

Black & White Studios ships internationally via NZ Post. You have the option of International Air or International Courier.

 

How long will it take to receive my order?

All products are printed to order, so please allow at least a week for your order to be made, then 3-7 working days to be shipped if you live in NZ, and 4-14 working days if you live elsewhere, depending on the shipping option you choose. If your order is time sensitive (needed for a birthday/special event etc) please let us know and we'll do our best to get it to you on time :)

 

How do I pay for my order? 

Black & White Studios accepts payments via PayPal and Stripe, which includes Visa, Mastercard, American Express and Apple Pay. You can read more about PayPal and Stripe if you have additional questions. 

 

What if something is wrong with my order?

If you have a problem with an order from this store, please contact the store directly through the Contact page.

 

How do I order wholesale?

If you would like to stock Black & White Studios products in your store, please get in touch

 

Any other questions?

You may have some other questions that haven't been mentioned here. If so, please get in touch via the contact page, or tweet me and I will get back to you as soon as possible!